Privacy Policy

1. Introduction

ORDO ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use ordo.events. We comply with the UK GDPR and the Data Protection Act 2018.

2. Data We Collect

• Identity data: name, username
• Contact data: email address, phone number
• Profile data: DJ biography, genres, city, profile photos, mix samples
• Booking data: event details, booking history, communications
• Financial data: payment information processed securely by Stripe — ORDO does not store card details
• Technical data: IP address, browser type, device information

3. How We Use Your Data

• To create and manage your account
• To facilitate bookings between Customers and DJs
• To process payments via Stripe
• To send booking confirmations and service communications
• To improve the Platform and personalise your experience
• To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe — secure payment processing
• Supabase — secure database storage
• Resend — transactional email delivery
• Law enforcement where required by law

5. Data Retention

We retain your data for as long as your account is active. Booking records are retained for 7 years for legal compliance. You may request deletion at any time.

6. Your Rights

Under UK GDPR you have the right to access, correct, delete, restrict, or port your data. To exercise these rights: privacy@ordo.events

7. Cookies

We use essential cookies for platform operation, analytics cookies to understand usage, and preference cookies to remember your settings. You can manage preferences through your browser settings.

8. Security

All data is transmitted over HTTPS and stored securely. We implement appropriate technical and organisational measures to protect your personal data.

9. Contact & Complaints

For privacy enquiries: privacy@ordo.events. You may also lodge a complaint with the ICO at ico.org.uk.